Warranty

Warranty and Claims

Home Decor Hardware, Inc. is a reseller of products from many different manufacturers - who are the best in the industry. Individual warranty varies by manufacturer and/or product.

General Warranty Statement: Our standard warranty for any product is 30 days from date of delivery. After 30 days from delivery date, you will be responsible for all parts, labor, shipping and handling charges. Please contact the respective manufacturer of the product for detailed warranty information and coverage beyond the 30 day period.

NOTE: Only smooth finishes such as polished brass, polished chrome are guaranteed for workmanship and durability. Distressed, antique, vibra, brushed, rubbed or hand-made finishes may vary from one piece to another and hence are not guaranteed to match nor warranteed for durability.

Any defects in workmanship, receipt of damaged or incorrect goods, short shipments, etc. must be reported to Home Decor Hardware within 7 business days of receipt of the individual items.

All claims must include the original date of purchase, order # (or invoice #), name and address of the purchaser. Please email your claims to: sales@hdhinc.com. Upon receipt of the claim within the specified time period, Home Decor Hardware will issue a RETURN AUTHORIZATION, arrange for a free pickup, inspect the items upon arrival, and ship a replacement item at no charge using the original method of shipping. Alternatively you may request for an expedited delivery of the replacement product by paying for the cost of the item(s) plus shipping charges upfront, and receive a credit for the cost of the item(s) after the returns are received and inspected by Home Decor Hardware. Shipping and handling charges are non-refundable.

HOME DECOR HARDWARE, INC. OR ITS AFFILIATES WILL NOT BE RESPONSIBLE FOR ANY CLAIMS REPORTED AFTER 30 DAYS OF ORIGINAL DELIVERY DATE.

NO WARRANTY is available to International shipments or products that were bought/shipped in the US and installed abroad.

Online Warranty/Returns Request Form

Please fill out the information below and click "Submit" button at the bottom. Please remember to type in your correct Online Order# (e.g. homedecorhardware-12345) or Sales Order# (e.g. SO-12345) or Invoice# (12345-IN), Name and Email Address exactly as it appears on your original order in order for us to accept your returns and process the returns accurately.